Common queries answered
Frequently asked Questions
We ship all orders using Australia Post or a courier service.
For Adelaide customers, delivery typically takes 2 business days.
For other locations within Australia, delivery generally takes 4 to 7 business days.
Delivery times may vary depending on your location and the selected shipping method.
We accept returns within 14 days of delivery.
If you’ve chosen the wrong item, you can return it at your own expense, provided it is unopened, unblemished, and in its original packaging.
If we have sent you the wrong item by mistake, we will replace it at our cost.
To arrange a return, please contact us within 14 days of receiving your order.
You can update your shipping address anytime via the My Account section:
Click My Account at the top of the page.
On the left-hand menu, go to Addresses.
Select Edit Shipping Address, make your changes, and click Save Address.
If you’ve already placed an order and need to change the shipping address, please contact us immediately. If the order hasn’t been shipped yet, we’ll update the address. Once shipped, we’re unable to change the address or retrieve the package, and responsibility lies with the customer.
Once your order is shipped, you will receive an email with:
A shipping notification.
A tracking link provided by Australia Post or our courier.
Tracking details will also be added to the order notes in your account.
We’re here to help!
Call the number at the top of this page.
WhatsApp or SMS us using the help icon in the bottom-right corner.
Or email us via the contact form on the Contact Us page.
If you notice an error, contact us immediately. If the order hasn’t shipped, we’ll correct the address. If it has already shipped, we won’t be able to retrieve it, so please double-check your details before completing your order.
We ship Australia-wide!
If you’re in Australia and shipping costs appear during checkout, we can deliver to you. In rare cases, remote areas might be outside courier or postal coverage, but most customers will be unaffected.
Most orders are shipped in a single package to reduce environmental impact and postage costs.
However, larger or bulky orders may arrive in multiple parcels, depending on weight and size limits set by Australia Post or the courier.