Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We ship all orders using Australia Post or a courier service.
For Adelaide customers, delivery typically takes 2 business days.
For other locations within Australia, delivery generally takes 4 to 7 business days.
Delivery times may vary depending on your location and the selected shipping method.
We accept returns within 14 days of delivery.
If you’ve chosen the wrong item, you can return it at your own expense, provided it is unopened, unblemished, and in its original packaging.
If we have sent you the wrong item by mistake, we will replace it at our cost.
To arrange a return, please contact us within 14 days of receiving your order.
You can update your shipping address anytime via the My Account section:
Click My Account at the top of the page.
On the left-hand menu, go to Addresses.
Select Edit Shipping Address, make your changes, and click Save Address.
If you’ve already placed an order and need to change the shipping address, please contact us immediately. If the order hasn’t been shipped yet, we’ll update the address. Once shipped, we’re unable to change the address or retrieve the package, and responsibility lies with the customer.
Once your order is shipped, you will receive an email with:
A shipping notification.
A tracking link provided by Australia Post or our courier.
Tracking details will also be added to the order notes in your account.
We’re here to help!
Call the number at the top of this page.
WhatsApp or SMS us using the help icon in the bottom-right corner.
Or email us via the contact form on the Contact Us page.
If you notice an error, contact us immediately. If the order hasn’t shipped, we’ll correct the address. If it has already shipped, we won’t be able to retrieve it, so please double-check your details before completing your order.
We ship Australia-wide!
If you’re in Australia and shipping costs appear during checkout, we can deliver to you. In rare cases, remote areas might be outside courier or postal coverage, but most customers will be unaffected.
Most orders are shipped in a single package to reduce environmental impact and postage costs.
However, larger or bulky orders may arrive in multiple parcels, depending on weight and size limits set by Australia Post or the courier.
If you need to swap an item
Returns and Exchanges
We offer a 14-day return policy from the date of delivery (based on Australia Post tracking). If you’ve ordered the wrong item by mistake, you may return it at your own expense, as long as the product is unopened, unused, and in its original condition and packaging. Once we receive the item back, we’ll arrange for a replacement. Please note that in the case of customer error, you will need to cover both the return postage and the new shipping cost.
If we have accidentally sent you an item that doesn’t match your order, we will replace it at our expense and cover all associated shipping costs. Please contact us immediately upon receiving the incorrect item so we can resolve the issue promptly and ensure you get the correct product.
We take product quality and hygiene very seriously. If your order arrives visibly damaged — particularly if the packaging is torn, compromised, or appears unfit for hygienic use — please contact us immediately on the same day you receive the parcel.
Call or message us using the Help icon at the bottom-right of this page.
Email us using the Contact form.
Attach clear photos of the damaged item and packaging.
Once we assess the issue, we’ll arrange a replacement or a refund according to our returns policy. We also investigate every shipping issue to help prevent similar incidents in future.
If your return is approved, we will provide you with a return shipping address via email. Please do not send anything back without prior approval. Depending on the reason for the return, the cost of postage will be either your responsibility (for change-of-mind or incorrect orders) or ours (in the case of our error).
If you’ve just placed your order and noticed the shipping address is incorrect, contact us immediately. We may be able to update your order before it is shipped. Once an order has been dispatched, unfortunately, we cannot change the delivery address or recover the parcel. Please check all address details carefully when placing your order.
Yes, you can — but only if your order hasn’t already been shipped. If you realise you’ve selected the wrong item or quantity, please reach out to us immediately after placing your order. We can update, cancel, or adjust your order and process a refund or payment adjustment if required.
Note: Refunds will be issued using the same payment method used during checkout. For example, if you paid by credit card, the refund will go back to that same card.
Yes. If an item is temporarily out of stock but due to arrive shortly, it will be marked as available for back order. You can purchase it in advance, with the understanding that it will be dispatched as soon as new stock arrives — usually within 1–2 weeks.
If an item is not marked as back order, it means it’s in stock and ready to ship on the next business day after receiving your payment.
Feel free to reach out — we’re here to help!
Call us using the number at the top of the page
Message us via the help icon (WhatsApp/SMS)
Email us via the Contact Us form